How to Install

Setting up a Volo eSIM takes a couple of minutes. We recommend doing it before you fly, on Wi-Fi, so you land already connected.

① Get your QR code

After purchase, your eSIM QR code is emailed to you within minutes (check spam if you don’t see it). On a desktop you’ll scan it with your travel phone; on the phone itself you can tap “Install on this phone” or enter the details manually.

② Install the eSIM

iPhone (iOS 17+): Settings › Cellular › Add eSIM › Use QR Code › scan the code. Then label the line (e.g. “Japan eSIM”).

Android: Settings › Network & internet › SIMs › Add eSIM › scan the code. (Wording varies slightly by phone.)

Manual install: choose “Enter Details Manually” and paste the activation code (LPA string) from your email.

③ Turn on data roaming for the Volo line

This is the step people miss. For the Volo eSIM line, switch Data Roaming ON. This is normal for travel eSIMs and costs nothing extra — it just lets the eSIM connect to the local network abroad.

• iPhone: Settings › Cellular › select the Volo line › Data Roaming ON. Set the Volo line as your Cellular Data line.
• Android: Settings › SIMs › select the Volo line › Roaming ON, and set it for mobile data.

④ Land and connect

Your plan activates automatically when you arrive at your destination and connect — that’s when your validity period starts, so installing early never wastes days.

No data after landing?

• Make sure the Volo line is on and selected for cellular data, with Data Roaming ON.
• Restart your phone, or manually select a network operator in settings.
• Still stuck? Contact us with your order number.

More answers in our full FAQ & setup guide.