FAQ
Everything you need to know before you buy. Still stuck? Reach out anytime — we’ve got you.
How do I get my eSIM?
By email, right after checkout — usually within minutes. It arrives as a QR code with simple setup steps.
When should I install it?
Install before you fly, while you still have Wi-Fi. You can wait to switch it on until you land.
Will I keep my own number?
Yes. Your regular SIM stays in your phone for calls and texts — Volo Pacific just handles your data.
What happens when my data runs out?
Top up anytime from your account, or grab a new plan. No surprise charges.
Do I pay roaming fees?
No. You pay one upfront price for your plan, with no roaming bill waiting when you get home.
Can I use my phone as a hotspot?
On most plans, yes — check the plan details before you buy.
What if it doesn’t work?
Reach out anytime and we’ll help you get connected. Most issues are a quick settings fix.
Which phones are supported?
See our Device compatibility page — most phones from the last few years work.