退款政策

Last updated: 25 June 2026

Because eSIMs are a digital product delivered instantly, the following terms apply to all purchases from Volo Pacific.

When you CAN get a refund

You are eligible for a full refund if all of the following are true:

• the eSIM has not been installed or activated;
• the data plan has not been used; and
• you request the refund within 30 days of purchase.

We will also help if your eSIM fails to connect due to a genuine network or technical fault on our side and no data has been used: contact us first so we can troubleshoot. If the problem cannot be resolved, we will offer a replacement or a refund.

When we CANNOT offer a refund

• The eSIM has been installed or activated, or any data has been used.
• The plan's validity period has expired, or there is unused data remaining after expiry.
• Your device is not eSIM-compatible or is carrier-locked (please check compatibility before buying).
• You provided an incorrect email address at checkout and the eSIM was delivered there.
• You changed your mind after activation, or no longer need the plan.
• Usage breached our Terms of Service (abuse, fraud, abnormal traffic, prohibited use).

How to request a refund

Email hello@volopacific.com with your order number and the reason for the request. Eligible refunds are returned to your original payment method, normally within 5–10 business days (your bank may take longer to show it).

Chargebacks

If you have a problem, please contact us first — we want to help. Filing a chargeback without contacting us may delay resolution.