When you're planning a trip and thinking about switching to an eSIM, the first question usually isn't which plan to pick. It's this: does my iPhone actually support eSIM? If you bought your iPhone in Hong Kong, the answer is different from most other places. Here's the three-minute version.
The quick answer
Mainstream Hong Kong models of the iPhone 11 through iPhone 16 use a dual physical SIM design and do not support eSIM. Starting with the iPhone 17 series, Hong Kong models support eSIM.
This is why so many Hong Kong users are confused: friends overseas or in Taiwan have been using eSIM for years, yet the option is nowhere to be found on your own phone. It's not you, and it's not a settings problem. Apple has long shipped a dual physical SIM version for the Hong Kong market (similar to mainland China) to suit the habit of carrying multiple numbers, and the trade-off was no eSIM on mainstream models.
Check for yourself in three seconds: dial *#06#
Rather than cross-referencing model tables, just test your phone directly. This works on any brand, any model:
- Open the phone dialler and enter *#06#
- Your device identifiers will appear instantly
- If you see an EID (a 32-digit number), your phone supports eSIM. If you only see an IMEI and no EID, it doesn't
This is the definitive check. It works regardless of regional version, parallel import or official stock, and system language. We recommend running it before buying any eSIM, from anyone.
eSIM support on devices commonly used in Hong Kong
| Device | eSIM support | Notes |
|---|---|---|
| iPhone 11 to 16 (mainstream Hong Kong models) | Not supported | Dual physical nano SIM design |
| iPhone 17 series (Hong Kong models) | Supported | Physical SIM and eSIM side by side |
| iPhone (US, Japan, Taiwan and other non-HK versions) | Mostly supported | US iPhone 14 and later are eSIM-only; parallel-import owners should verify with *#06# |
| Samsung Galaxy S23 and later (Hong Kong models) | Supported | Applies to the S23, S24 and S25 series |
| iPad (M-series chip models) | Supported | Cellular versions are eSIM-only, with no physical SIM tray |
Individual models or sales channels may vary. The presence of an EID under *#06# is always the final word. You can also check our Device compatibility for the full list.
Phone doesn't support eSIM? Here are your real options
Let's be direct: if your phone doesn't support eSIM, you cannot use any eSIM product, including ours. Rather than talk around it, here's an honest look at what actually works:
- Physical travel SIM cards: still a reliable choice for non-eSIM devices. The downsides are swapping cards, keeping your original SIM safe, and waiting for delivery or pickup
- Carrier roaming: convenient but usually the most expensive option, best suited to short or business trips
- Pocket WiFi routers: cost-effective when shared among a group, but you'll need to collect it, return it, charge it daily, and carry one more thing
- Thinking of upgrading? If a new phone is on the horizon anyway, the iPhone 17 series or Samsung S23 and later will save you the physical SIM dance on every future trip
If your phone does support eSIM, here's how simple travel data gets
Install over Wi-Fi at home before you leave: scan a QR code and you're set. When you land, switch on data roaming and your phone connects automatically to a local carrier network. No queueing for a router, no returning equipment, no ejecting SIM trays, and your own number keeps receiving calls and messages throughout.
Volo Pacific offers travel eSIMs for Japan, Korea, Thailand and destinations worldwide. Your QR code arrives by email immediately after checkout, with real-human WhatsApp support if you need it. Every eSIM can be activated any time within 180 days of purchase, so a change of plans never means wasted money.
Browse all destinations, and take 10% off your first order with code SUMMER10.
Frequently asked questions
Can I use an eSIM and my physical SIM at the same time?
Yes. Every eSIM-capable phone runs both side by side: your usual number keeps receiving calls, SMS and WhatsApp, while the travel eSIM handles data. Each does its own job.
Will installing a travel eSIM affect my existing phone number?
No. A travel eSIM is a separate data line. It doesn't change, replace or interfere with the number or services on your existing SIM.
My iPhone is a parallel import. How do I know if it supports eSIM?
Dial *#06#. If an EID appears, you're supported. Parallel-import phones come in many regional versions, so model tables aren't always reliable. A direct test is.
Can I use a travel eSIM on an iPad?
Yes, as long as it's a cellular model. Recent M-series cellular iPads are eSIM-only, which makes them natural eSIM users.
This guide reflects official Hong Kong retail models and was last updated in July 2026. Unsure about your device? Message us on WhatsApp or at hello@volopacific.com and we'll gladly confirm before you buy.