First time using an eSIM? The most common questions are not about how to install, but about when to do what: will it expire if I buy too early, should I switch it on before boarding? Here is the whole journey on one simple timeline, from checkout to touchdown.
1 to 180 days before departure: buy
Volo Pacific eSIMs give you 180 days from purchase to activate, so grabbing one during a promotion long before your trip costs you nothing, even if your dates change. Browse all destinations to find your plan.
The night before you fly: install at home
Connect to your home Wi-Fi, scan the QR code from your email, and follow the steps; it takes about three minutes. Do it the night before rather than at the airport, because installation needs a stable connection. After installing, keep the new line switched off. See the installation guide for the steps, and the device compatibility list for your phone.
In the air: nothing to do
The eSIM is already on your phone. Leave it off and enjoy the flight.
The moment you land: switch the line on
After you arrive, turn the eSIM line on in settings and enable data roaming; it connects to a local network within a minute or two. Key point: validity starts counting from the first network connection, so wait until you have landed. If your plan is a regional one that covers Hong Kong (such as an Asia plan), do not switch it on in Hong Kong, or the clock starts immediately.
During the trip: dual SIM
Your original SIM keeps receiving WhatsApp, LINE and bank OTPs while data runs on the eSIM. Make sure mobile data is set to the eSIM line, so your home SIM does not rack up roaming charges.
FAQ
Can I get a refund if I never use it? Yes, contact us about unused eSIMs for a refund.
I accidentally deleted my eSIM. What now? As long as it is still within its validity, reinstall with the original QR code on the same device; it cannot be transferred to another device.
I switched the line on too early. What now? Contact us and we will do our best to help.
More questions? See the FAQ.
One last step before you go
Land already online. Browse our destination eSIMs and enjoy 10% off your first order with code SUMMER10.